Your Guide To Buying a New Home with Marches Homes

At Marches Homes, we want to not only provide the highest quality of housing but also service to our buyers after they move into their new home. Our Customer Care team will support you at every stage of the buying process from before you move in, during your first few weeks living in your new home and well beyond.

Before you Move In

Before we handover your new home to you, every new home is thoroughly checked multiple times to ensure its up to our standard and ready for you to enjoy. This includes a number of quality checks from our construction and customer care team. Should any minor issues be identified, they will be completed before you move in. If there are any other outstanding issues before you move in, these will be recorded and agreed with you during the handover.

Moving In and Home Demonstration

The big day has arrived! Its time to move into your new home. We will meet you at your new home on the day of completion and hand over your keys and answer any questions you have.

We will also give you a home demonstration where we will walk around with you to demonstrate how key aspects of your new homes works such the heating, hot water and appliances.

After You Move In

After the first week, a member of our Customer Care team will get in touch with you to check on how you are settling into your new home and see if there is anything we can assist with. This is also a good chance for you to raise any concerns or repairs you have and ask any further questions.

Within the First Month

Now you had had a good chance to really start putting your new home to the test so within the first month of moving it, you will have an opportunity to raise any defects you have encountered or snags that you think need rectifying.

Homeowners Manual

On handover day you will receive your Homeowners Manual which contains all the information you need about key items in your home along with details of warranties and guides on how to get the most out of your new home.

Warranty Period

Your new homes comes with a 10 year new build warranty as well as a two year Marches Homes homeowner warranty. This means within the first two years, Marches Homes will rectify any issues you have in line with our inclusions and exclusions guide. Thereafter, your structural warranty provider continues to offer cover for your new home. Full details of your 10 year structural warranty can be found in your homer user guide.

Complaints Procedure

If you are not happy with the service provided by Marches Homes, you can raise a formal complaint inline with our complaint process which can be found here.

Management Companies

Very often there will be a Resident Management Company that owns and manages common areas. This will have been explained to you in detail by your solicitor.

Further information will be made available within your Home User Guide.